privacy
The short, plain version for the test. We'll have a full policy before we take a paying customer.
What we look at
- Your XactAnalysis emails from the last 3 months: status and note emails from donotreply@xactware.com, and new-assignment emails from xactanalysis.support@xactware.com.
- Your Sent folder, but only to search for the claim number of a job on your board, or its adjuster's address. We look at the date, the To line and the subject of the newest match.
- Replies in an email thread you started about a job on your board: who sent each message and when.
That's it. We don't read any other mail, and we never change, label, move or delete anything in your mailbox.
What we keep
- From each XactAnalysis email: the claim number, the assignment ID, the insured's name, the carrier, the status, the time, the reply address of whoever made the change, and up to 500 characters of the note. We don't keep whole emails.
- For each job: the date of your newest sent email about it, who it went to, its subject, and when the first reply came in.
- Your Google sign-in token, encrypted, so we can read your mail when you open the board.
- What you do on the board: follow-ups you marked done, addresses you changed, and a log of who did what and when.
- The AR file you upload: the claim number, customer name, balance, invoice date and carrier of each row.
It all sits in a private Google Cloud Storage bucket, in a folder that's just for your company. Anyone at your company who signs in with the same Google Workspace domain sees the same board.
What we send
Nothing on our own. "Open in Gmail" opens your own Gmail with the email filled in, and you hit Send. If "Send" is turned on for your account, an email goes from your Gmail only when you press it.
How to delete it
- Settings, "Disconnect": we forget your Google sign-in and stop reading your mail.
- Settings, "Delete everything": we delete all of your company's data and give up our Google access.
- You can also remove Kinex any time at myaccount.google.com/permissions.